Plugin Support

Welcome to AI Viral Lab Plugin Support. This page explains how to find documentation, troubleshoot common issues, and request assistance with WordPress plugins developed by Zeeshan Aslam Durrani.

1. Find Your Plugin

Visit our AI Viral Lab website to explore our software and WordPress plugins. As plugins are published, this section will provide links to individual plugin documentation, installation guides, and their official WordPress.org support forums.

Plugin directory: Individual plugin links will be added here as they become publicly available.

2. Installing a WordPress Plugin

  1. Sign in to your WordPress administration dashboard.
  2. Go to Plugins → Add New Plugin.
  3. Search for the exact plugin name and verify the developer details.
  4. Click Install Now, then Activate.
  5. Follow the plugin-specific configuration instructions.

Some plugins may need a shortcode, block, settings configuration, or an external API key. Always refer to the instructions for the plugin you are installing.

3. Before Reporting a Problem

  • Confirm that WordPress, PHP, and the plugin meet the documented version requirements.
  • Check the plugin’s settings and installation instructions.
  • Review available updates and the plugin changelog.
  • If safe, reproduce the problem on a staging site with other plugins temporarily disabled to identify conflicts.
  • Back up your website before making significant troubleshooting changes.

4. Requesting Support

For plugins distributed through WordPress.org, please use the support forum shown on the relevant plugin’s WordPress.org page. This helps make troubleshooting information available to other users.

For general questions or enquiries that are not suitable for a public support forum, contact plugins@aiviralab.com.

5. What to Include in a Support Request

  • Plugin name and exact version.
  • WordPress and PHP versions.
  • A clear description of the problem and steps to reproduce it.
  • Expected behavior and actual behavior.
  • Relevant error messages or sanitized screenshots.
  • Whether the issue occurs on a staging website or production website.

Important: Do not publicly share passwords, API keys, customer information, or other sensitive data. Remove secrets from logs and screenshots before sending them.

6. Reporting Security Issues

Please report suspected vulnerabilities privately to plugins@aiviralab.com. Include the affected plugin, version, and reproducible technical details if available. Avoid posting exploit details in public support forums before the issue has been assessed.

7. External APIs and Third-Party Services

Some plugins rely on third-party APIs. Service outages, API-key restrictions, quotas, and account settings may affect their behavior. Review the plugin’s documentation and the relevant service provider’s terms before requesting support.

8. Support Availability

We aim to review legitimate support enquiries within a reasonable period, but response times can vary. Unless a separate agreement provides otherwise, free WordPress plugins do not include a guaranteed response time or individualized service-level commitment.

9. Privacy and Contact

For information about handling support enquiries and plugin-related data, review our Privacy Policy. You may also visit our Contact Us page.

Developer: Zeeshan Aslam Durrani
Email: plugins@aiviralab.com